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Customer Service - Returns & Exchanges

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Guarantee
  • Lifetime Guarantee on Skateboard Trucks Destructo guarantees its skateboard trucks against breakage during the normal useful life of the truck. The lifetime of a truck is defined as the time it takes to wear down the metal on the hanger before the axle shows through the casting. If you have a problem with a Destructo truck due to normal usage we will repair or replace the damaged part at Destructo’s sole discretion.

    Matching replacement truck colors are not guaranteed.
     
  • Guarantee on all other products Destructo guarantees all it’s products against manufacturer defects. Inspect your purchases carefully upon receipt. If you believe it to have a manufacturer defect, please return postage prepaid to the address below unused in like-new condition. For clothing this means unwashed and for other items it means in the original packaging. We will determine whether to repair or replace with a like item or issue a refund if necessary.
Warranty Procedures
  • US Customers Please send in damaged truck along with completed warranty request form to:

    Returns Department
    Destructo Industries, Inc.

    3195 Red Hill Ave Ste. H
    Costa Mesa, CA 92626

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  • International Customers Email us at customerservice@destructoindustries.com for the contact information of the Destructo distributor in your country.
Processing Returns/Exchanges

If you would like to return or exchange an item you ordered, you need to first email customerservice@destructoindustries.com explaining your situation then ship your package to:

Returns Department
Destructo Industries, Inc.

3195 Red Hill Ave Ste. H
Costa Mesa, CA 92626

Please ship your items postage-paid, insured, with a tracking number. Allow 2-3 weeks for processing, once your item is received. A credit for the purchase amount will be issued to your credit card account, and a refund issued if you paid by check or money order.

If you return any item, your return will be processed, and your account credited, about 2-3 weeks after we have received your returned items at our Distribution Center. We will refund your purchase price only. A credit will be issued to your credit card, or you will receive a check if you paid by check or money order. Unfortunately, we cannot refund shipping and handling charges or return postage.

If you exchange your item(s), Please send return using an insured and/or traceable service to the Returns Department address. Also, include record of your order (copy of receipt, order # or billing name/address/ph#). You will be refunded the purchase price of the item. To obtain correct item please reorder at http://www.Destructo.biz.

Incorrect Order Received

If you received an item in error, please contact customer service at 1-866-369-6184 x 2 or customerservice@destructoindustries.com.

 

 

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